Frequently Asked Questions


You have questions, I have answers, and I’m just an email away. Whether you’re curious about your order or simply want to say hi, I’d love to hear from you.

I personally check messages during these hours:

  • Monday to Friday: 9 AM to 5 PM
  • Saturday and Sunday: 10 AM to 3 PM

Reach me anytime at support@diane-jewelry.com

That’s completely okay. If your jewelry isn’t quite what you hoped for, you have 30 days to return it. Just send me an email and I’ll handle the rest. No hassle, no pressure.

Yes, absolutely. I design my jewelry to be worn and loved. My stainless steel pieces are fully waterproof and tarnish-resistant, so feel free to shower, sweat, and shine in them.

Every piece is made by hand, with care and intention. I use high-quality metals and carefully selected stones, making sure each detail is just right before it arrives at your door.

You can pay safely and easily using Visa, Mastercard, American Express, Apple Pay, Google Pay or PayPal. Every checkout is secure and encrypted.

Yes, it really is. There are no hidden fees and no minimum order required. Once your jewelry ships, I’ll send you a tracking number so you can follow it every step of the way.